Privacy Policy-Tai’an Shantai Import & Export Co. Ltd

Inquiry

1. Introduction

Welcome to the official website of Tai'an Shantai Import & Export Co., Ltd. (hereinafter referred to as "the Company" or "we"), www.shantaiglobal.com. We value your privacy and, in accordance with applicable laws and regulations, have established this Privacy Policy to explain how we collect, use, store, share, and protect your personal information when you use this website, submit inquiries, or respond to advertisements we place on social media platforms (Facebook, Instagram, etc.), as well as the rights you enjoy.

This Policy applies to all global users who visit this website. As our business is oriented toward the international market, please note that your personal information may be transferred and processed across borders in accordance with China's Personal Information Protection Law and the laws of relevant jurisdictions (see Section 6 for details).

By using this website, you agree to the data processing methods described in this Policy.

2. Information We Collect

2.1 Information You Voluntarily Provide

We follow the principles of data minimization and necessity, collecting only the information essential for providing our services. When you contact us through the inquiry form on this website, WhatsApp, email, or other means, you may voluntarily provide the following:

• Identity Information: Name, company name, job title

• Contact Information: Phone number, email address, country/region, address

• Business Information: Forklift model required, load capacity requirements, quantity, operating conditions (e.g., cold storage, explosion-proof, narrow aisle, etc.), customization requirements

• Communication Records: Inquiry content, email correspondence, instant messaging conversations

2.2 Automatically Collected Information

When you browse this website, the system automatically collects necessary device and log information:

• IP address, browser type, operating system, device information

• Access time, pages visited, duration of visit, referral source

• Website usage data collected through Cookies and similar technologies (see Section 5 for details)

We do not knowingly collect personal information from individuals under the age of 16.

2.3 Sensitive Personal Information

We do not actively collect sensitive personal information such as ID numbers, bank card details, biometric data, or location tracking.

If the collection of such information is necessary for specific services, we will separately display a pop-up window explaining the specific purpose, processing methods, and impact on your rights. We will only process such information after obtaining your explicit separate consent. If you voluntarily provide such information in other contexts (e.g., within message content), please ensure you have the right to do so. We will strictly protect such information in accordance with this Policy and promptly delete or anonymize it.

3. Purposes of Information Use

We use your personal information only within a lawful, legitimate, and necessary scope, specifically for the following purposes:

• Responding to Inquiries: Processing your product inquiries, providing quotations, technical advice, and customized solutions

• Order Fulfillment: Processing orders, arranging production, logistics and distribution, installation, commissioning, and after-sales service

• Business Communication: Following up on cooperation matters and maintaining customer relationships

• Website Optimization: Analyzing website usage trends, improving content and functionality, and enhancing user experience

• Advertising and Marketing: With your consent, placing relevant product advertisements and remarketing ads on platforms such as Meta (Facebook/Instagram) and Google, or sending product updates and industry news

• Compliance and Security: Preventing fraud, ensuring website security, and complying with legal, regulatory, and supervisory requirements

We will only use your personal information for the purposes stated above and will not engage in aggregation, identification analysis, data profiling, or any processing beyond what is necessary.

4. Information Sharing and Disclosure

We will not sell, rent, or otherwise disclose your personal information to unrelated third parties. We will only share your information under the following circumstances:

1. With Your Explicit Consent: After obtaining your written or electronic authorization

2. Essential Service Providers: Sharing necessary information with logistics providers and technology service providers (e.g., website hosting, email services, CRM systems) and payment processors, all bound by confidentiality obligations, to complete transactions

1. Advertising and Data Analytics Platforms: · Meta Platforms, Inc. / Meta Platforms Ireland Limited (for Facebook/Instagram advertising and conversion measurement) · Google LLC (for Google Analytics website analysis and Google Ads placement) The processing by the above platforms is governed by their respective privacy policies. We only share data necessary for ad delivery and performance measurement.

3. Legal Requirements: Providing information as required by court judgments, government authorities, or regulatory bodies

4. Corporate Changes: If a merger, acquisition, or asset transfer occurs, your personal information may be transferred as part of the corporate assets. We will notify you in advance

Regarding Meta Advertising Data: We implement protective measures for data collected from Meta ads in accordance with Meta's Advertising Guidelines. Such data is used solely for evaluating ad performance, optimizing ad placement, and remarketing. We will not use Meta advertising data to supplement or build user profiles, nor will we transfer it to advertising networks or data brokers.

5. Cookies and Similar Technologies

We use Cookies and similar technologies to enhance your website experience. Cookies are categorized as follows:

Category	Purpose	Can Be Disabled?
Necessary Cookies	Ensure basic website functions (e.g., form submission, session maintenance)	No
Analytics Cookies	Collect anonymous visit data via Google Analytics for website optimization	Yes
Marketing Cookies	Collect behavioral data such as page views and form submissions via Meta Pixel and similar tools for advertising and remarketing	Yes

Meta Pixel Information Disclosure: We have deployed the Meta Pixel on our website to collect information such as page view records, form submission behaviors, device identifiers, and Cookie identifiers (fbp, fbc), which are transmitted to the Meta platform for ad conversion statistics and remarketing. Such data is transferred based on GDPR Standard Contractual Clauses or other applicable cross-border transfer mechanisms.

Your Choices:

• You can manage your Cookie preferences through your browser settings or the website's Cookie consent pop-up

• You can disable interest-based targeted advertising in Meta's Ad Preferences settings page

• Refusing non-essential Cookies will not affect basic website functions but may impact your personalized experience

6. Cross-Border Data Transfer

As a manufacturing enterprise headquartered in China, your personal information may be transferred to and processed/stored within China. For users in the EU/European Economic Area (EEA), the UK, Australia, and other regions, when your personal information is transferred to China, we will provide adequate data protection in accordance with applicable cross-border transfer mechanisms (such as Standard Contractual Clauses).

We commit that cross-border transfers will only be conducted to the extent necessary to complete the business you have requested, and we will adopt technical measures such as encryption and access control to ensure the security of the transfer.

7. Data Retention Period

We retain your personal information only for the period necessary to achieve the purpose of collection:

• Inquiry and Quotation Records: Retained for 3 years after the last communication, for business follow-up

• Order and Transaction Data: Retained for 7 years to meet financial and tax compliance requirements

• Marketing Contact Information: Retained until you unsubscribe

• Cookie and Tracking Data: Meta Pixel and Google Analytics data are stored for a maximum of 90 days

After the retention period expires, your information will be deleted or anonymized.

8. Your Rights

Depending on the laws of your jurisdiction, you may enjoy the following rights:

• Right of Access: To know whether we hold your personal information and the specific content thereof

• Right of Rectification: To request correction of inaccurate or incomplete personal information

• Right of Deletion: To request deletion of your personal information under circumstances prescribed by law

• Right to Restrict/Object to Processing: To restrict or object to our use of your information

• Right to Data Portability: To receive your personal information in a structured, commonly used, machine-readable format

• Right to Withdraw Consent: To withdraw your consent to our processing of personal information at any time (withdrawal does not affect the legality of processing prior to withdrawal)

• Right to Lodge a Complaint: To file a complaint with the relevant regulatory authority

How to Exercise: Please submit your request through the contact information at the end of this section. We will respond within [30] days.

9. Data Security

We adopt industry-standard security measures to protect your personal information:

• Encryption technology for data transmission and storage

• Strict access control, limiting personal information access to authorized employees only

• Firewalls, intrusion detection, and regular security audits

• Data protection agreements with third-party service providers

Although we have taken reasonable measures, please note that no data transmission over the Internet can be guaranteed to be 100% secure.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and recommend that you review their respective privacy policies.

11. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with the effective date noted. For significant changes, we will notify you through website announcements or email. Continued use of this website after a policy update constitutes acceptance of the revised content.